Common Questions


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Emergency Medical Alert Company Common Questions


Learn More About The Emergency Medical Alert

Why Choose Emergency Medical Alert?

Emergency Medical Alert is a leading provider of medical alert systems in North America, protecting seniors across the United States of America in case of emergencies such as falls.


How Long Has Emergency Medical Alert Been Selling Medical Alerts?

Emergency Medical Alert has been selling medical alerts for 9 years, providing safety and security to seniors everywhere across America.


Where can you ship your medical alert systems?

Emergency Medical Alert can ship medical alert systems across the United States of America. We primarily ship through USPS and priority shipping may be available upon request.


Is Emergency Medical Alert An American Company?

Emergency Medical Alert is a company focused on serving seniors across the United States of America. Our primary distribution center is located in the United States.


Can Emergency Medical Alert Ship Anywhere In the United States?

Yes, Emergency Medical Alert can ship anywhere in the United States. We primarily ship through USPS and priority shipping may be available upon request.


What Is The Emergency Medical Alert Guarantee?

All Emergency Medical Alert products are provided with a no contract guarantee. If you find that you no longer need your product or otherwise wish to cancel your service, you can return your unit to Emergency Medical Alert to cancel your service at any time.


What Certifications Does Emergency Medical Alert Have?

All of our monitoring stations are listed by the Underwriters Laboratories for protective signaling and emergency response, and with our two way voice communication system they are able to answer your emergency calls.

Emergency Medical Alert Mobile System Common Questions


Learn More About The Emergency Medical Alert

Mobile Medical Alert

How Does The Mobile Medical Alert Work?

The Mobile Medical Alert allows seniors to easily connect with an advocate through two-way communication via the pendant. By simply pressing the button, you can reach your advocate, who will assist you in case of an emergency.


How much is it?

Our prices start as low as $1.83 per day.


Can I Use The Mobile Medical Alert Anywhere In America?

Yes, the Mobile Medical Alert can be used anywhere in America by using cellular and GPS technology. This can help keep you safe whenever you are on the go, whether you are traveling across the country or going out grocery shopping.


Is The Mobile Medical Alert Difficult To Carry?

No, the Mobile Medical Alert is compact, lightweight, and easy to carry. The device’s design makes it easy to keep with you at all times.


Can I Use The Mobile Medical Alert In The Rain Or Shower?

Yes, the Mobile Medical Alert is water resistant and safe to use in the rain or shower.


Does The Mobile Medical Alert Have GPS Capabilities?

Yes, the Mobile Medical Alert has GPS capabilities allowing the user to be found easily by emergency service and through the mobile application.


Does The Mobile Medical Alert Work With Fall Detection?

Yes, the Mobile Medical Alert is compatible with automatic fall detection.


Can I Use My Mobile Medical Alert At Home?

Yes, the Mobile Medical Alert can be used anywhere, including at home.


How Long Does The Battery Last?

The Mobile Medical Alert battery can last up to 48 hours and can be easily charged in 4 hours with the included charging cradle.

Emergency Medical Alert In Home System Common Questions


Learn More About The Emergency Medical Alert In Home System

Mobile Medical Alert

How Does The In Home System Work?

The In Home System works by connecting you to a customer support through two-way communication via the pendant or base unit. Just press the button, and specialist will assist in an emergency.


How Is The In Home System Installed?

The In Home System can be set up in minutes! Just plug the unit into a telephone jack and an electrical outlet, press the button to test the connection with our monitoring center, and you're all set!


Can I Use The System Anywhere In My Home?

Yes! The In Home System includes a pendant that can be worn as either a necklace or wristband, giving you the freedom to use it throughout your home.


Can The In Home System Be Used By Multiple People?

Absolutely! The In Home System Base Unit can be linked to up to 3 pendants, allowing multiple people to be protected by the system simultaneously.


Is the In Home System Suitable For Use In The Shower?

Yes! The In Home System pendant is water-resistant, making it safe to use in the shower.


Can I Use The Classic Home Outside My Home?

Yes! The pendant has an extended range from the base unit and can be used around the outside of your home. For protection further away, the Mobile system might be a better fit.


Does The In Home System Support Fall Detection?

Yes! All Emergency Medical Alert systems, including the In Home System, are compatible with fall detection.


Can I Use My Mobile Medical Alert At Home?

Yes, the Mobile Medical Alert can be used anywhere, including at home.

Fall Detection System Common Questions


Frequently Asked Questions Regarding Fall Detection Upgrade

Mobile Medical Alert

How Does Fall Detection Work?

Fall Detection senses abrupt movements, like falls. When triggered, your medical alert system automatically contacts your senior advocate for immediate assistance.


Is Fall Detection Available with Any Emergency Medical Alert System?

Yes! Every Emergency Medical Alert system supports our optional fall detection upgrade, ensuring safety at home and on the go.


What If My Fall Detection Triggers a False Alarm?

No problem! Just inform your senior advocate that there’s no emergency and that you're okay. They’ll be happy to know you’re safe!


Why Should I Add Fall Detection?

Fall detection provides extra protection in emergencies. If you fall and can’t press the button, your senior advocate will still be alerted and can send help immediately.

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Emegency Medical Alert Product Quiz

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Emergency Medical Alert Product Quiz

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Additional Common Questions


Learn More About The Emergency Medical Alert

How Much Is It?

Our prices start at around $1 a day depending on what plan you choose. You can get a 1 month discount if you choose the annual plan.


Is There A Contract?

No, there is no contract with Emergency Medical Alert when you get a Mobile Medical Alert for yourself or a loved one.


What If I Want To Return The System To Emergency Medical Alert?

It’s simple. Contact our customer service to receive an RMA and mail the product back to Emergency Medical Alert. Once the device is received by our company you will no longer be charged for service.


What If I Lose Power?

The Mobile Medical Alert has 48 hours of battery power to keep you safe between charges and in the event of a power outage.


Will Emergency Medical Alert Medical Alert Affect My Telephone Service?

No, the Mobile Medical Alert will not affect your telephone service and will not incur any additional charges for your existing telephone service.


Do I Have A Warranty?

Yes, all Mobile Medical Alert products include a product warranty.

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